Introduction to Service Design Training

At Stanford, we all provide many services to our community of students, faculty, and staff. Service Design is a human-centered design approach to creating good service experiences. In this training, you will learn the core concepts and methods of Service Design through an interactive, hands-on course.

Format

The course is offered over zoom and consists of three, 3-hour sessions (9 hours of teaching time total), spread over three weeks.
Individuals or teams can participate and will be designing a new service.
Participants can apply the class content to design a real-life service for their department.
If team members would like to sign up together, they can work as a team in the class.

Topics covered

Session 1

An introduction to Service Design
Brainstorm ideas for your new service
Identify who your audience is for your service

Session 2

Interview potential users of your service to learn what their needs are
Journey Mapping to design the experience you want to create

Session 3

Service Blueprinting to plan for the backstage processes, systems, and people who will be involved in delivering the service
Action Planning to create an implementation roadmap to turn ideas into reality

Who it’s for

This class is available to current Stanford University staff only. Any and all staff who want to learn about service design or who manage and deliver programs and services to others at the university will enjoy this class!

Pre-requisites

None

How to sign up

We offer this training by request for teams. Reach out to discuss how we might deliver this training for your team!