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Process Improvement

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Through a rigorous improvement discipline, we can support your organization in transforming processes. 


  • Process inventory
  • Process and data flow discovery
  • Voice of customer discovery
  • Pain point identification
  • Process mapping


  • Workload/resource analysis
  • Root cause analysis
  • Resource assessment
  • Organizational structure assessment


  • Control plan operations metrics setup
  • Future state process design
  • Key performance indicators identification
  • Organizational design
  • Business operational metrics development
  • Proof of concept development
  • Organizational roles and responsibilities definition

Implementation and Operational Support

  • Process implementation support
  • Proof of concept implementation support
  • Process map updates

Continuous Improvement

  • Improvement program development, setup, and ongoing management/support

Project Management of Process Improvement projects

  • Project charter development
  • Project selection
  • Project scope definition
  • Project resources identification
  • Project schedule building
  • Stakeholder management
  • Full life cycle project management (initiation, planning, execution, monitoring/controlling, closeout for each project phase)
  • Project roles and responsibilities definition

We'd love to speak with you about your project.

Contact us