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Trainings

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Introduction to Service Design Training

A 3-part, comprehensive training for teams and individuals to learn service design core concepts and apply methods hands-on to your service.

Process Improvement Basics Training

Introduction to process improvement through a fun interactive workshop.

Process Improvement Workshop Series Training

A three-part workshop series for work groups (three to five individuals) to work with your team on completing a process improvement project on a real Stanford work process.

Usability Basics Training

Introductory training for technical teams on usability principles and experience standards.


Custom Trainings by Request

Interested in our group designing a custom training for your team? 
Get in touch and we'd be happy to discuss.

Empathy and User Feedback

This course teaches you how to build empathy with the people you serve and support, and get feedback on your programs and projects that can help you improve their experience.

Project Planning Practices

This half-day custom course provides a comprehensive introduction to essential project planning frameworks, best practices, and templates.

Survey Design Best Practices

Surveys are an efficient and effective way to gather feedback from your constituents. This course on Survey Design Best Practices is designed to enhance your ability to create effective surveys through a structured approach.