Improvement, Analytics, and Innovation Services
We are an in-house consulting group in Business Affairs serving Stanford University organizations and departments. Our teams provide expertise in process improvement, service design, business analytics, and project management. In addition, we offer workshop and retreat facilitation, as well as trainings and coaching.
Create, instill, and sustain a business improvement discipline throughout Stanford that delivers transformed and efficient processes and services through a structured, data supported approach
"When you want to implement a new service, where do you go first? You reach out to the Service Design Team! They led workshops to train us on how to know our audience, identify touchpoints at each step of the users’ experience, and helped us understand core offerings and their benefits so we can promote the use of Salesforce for H&S needs."
— Sean Brandt, Associate Director, Application Services (Information Technology, School of Humanities and Sciences)
"The final product did not just recreate the manual steps, but also improved the process and made it more efficient and accurate. The project was very successful, and both Fund Accounting and the Tax Department are very pleased with the resulting time savings and increase in data accuracy."
— Meg Keenan, Fund Accounting Analyst, Controller's Office
Want to set up a time to chat and learn more about our services? Get in touch!