Service Design

The Service Design team provides a variety of experience design services from tactical to strategic.

During Discovery

User research (qualitative user interviews)
Survey design and analysis (custom tailored)
Experience Metrics Benchmarking survey and analysis
Usability review (of systems/applications)
User testing (of systems/applications)
Current-state service experience and delivery mapping (service blueprinting)

During Design

Service experience and delivery design
Program design
Prototype design / rapid prototyping
Information architecture design and testing
Wireframe design and testing (UX/UI design)

During Implementation

Service improvement implementation support (help you implement a good experience)
User experience Quality Assurance (QA) (make sure what you're implementing meets original designs and usability standards)

Experience Strategy and Innovation Consulting

Service strategy (strategic planning facilitation)
Prioritization and roadmap planning
Experience Metrics KPI identification (Key Performance Indicators)
Workshop facilitation
Organizational Innovation Program design, setup, and support
Research and design operations consulting (how to build design capability in your org)
Design Sprint facilitation (user-focused bootcamp for your service team!)

We'd love to chat with you about your projects.